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Terms

Terms of Service

This website and domain name are owned by LOCO HIGH™. By accessing and using this website (the “Site”), you agree to the following terms, policies, and conditions.

1. Intellectual Property

Unless otherwise indicated, all content on this Site—including images, logos, graphics, product designs, and written material (“Content”)—is owned or licensed by LOCO HIGH™. This Content is protected by copyright, trademark, and other intellectual property laws.

You may not use, reproduce, distribute, modify, or create derivative works of any Content without the express written permission of LOCO HIGH™.

2. Accuracy of Content

We do our best to ensure that all information on the Site is accurate and up-to-date. However, we do not guarantee that product descriptions, prices, or other content is always complete, current, or error-free. We reserve the right to correct any errors or update information at any time without prior notice.

3. Privacy Policy

We respect your privacy. When you make a purchase or sign up for our mailing list, we collect personal information like your name, email, address, and payment details. This information is used only to process orders, communicate with you, and improve your experience.

We will never sell or share your information with third parties except those needed to complete your transaction (e.g., payment processors or shipping carriers). Our store is hosted on Big Cartel, which provides the e-commerce platform. Your data is stored through Big Cartel's data storage, databases, and general application infrastructure.

You may opt out of marketing emails at any time.

4. Returns & Exchanges

We want you to love your LOCO HIGH™ gear. If you're not satisfied with your order, here's how we handle returns:

  • Returns: We accept returns of unworn, unwashed items within 14 days of delivery. Customers are responsible for return shipping unless the item arrived damaged or there was a mistake with your order.

  • Exchanges: To request an exchange, email us at [email protected] with your order number and request. We’ll do our best to accommodate based on inventory.

  • Final Sale Items: Sale items, limited editions, and custom orders are final sale and cannot be returned or exchanged.

To start a return, email us at [email protected].

5. Shipping

We currently ship within the U.S. and select international destinations.

  • Processing Time: Orders are processed within 2–4 business days.

  • Shipping Time: Once shipped, U.S. orders typically arrive within 3–7 business days. International shipping may take longer.

  • Tracking: You’ll receive a confirmation email with tracking info once your order ships.

LOCO HIGH™ is not responsible for lost, stolen, or delayed packages once they are in the hands of the carrier. For issues, please contact the carrier directly using the tracking number provided.

6. Limitation of Liability

Your use of this Site is at your own risk. LOCO HIGH™ and its team are not liable for any damages—direct, indirect, incidental, or consequential—arising from your use of or inability to use the Site, including reliance on its content or information.

7. Indemnification

By using the Site, you agree to indemnify and hold harmless LOCO HIGH™ and its affiliates, employees, and partners from any claims, liabilities, losses, damages, or expenses arising from your use of the Site or your violation of these terms.

8. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site constitutes your acceptance of any updated terms.

9. External Links

This Site may contain links to third-party websites. LOCO HIGH™ is not responsible for the content, accuracy, or practices of any linked site. Visiting external links is at your own discretion and risk.

Questions?
Reach out to us at [email protected]